In this day in age, we are inundated with data. From Fantasy Football to the barrage of the 24/7 news cycle, we can feel overwhelmed.
The problem is that this data is sometimes necessary. Take Human Performance – How are we supposed to develop a plan to improve our Organization’s performance if we don’t know where our weaknesses lie? In a prior position, I had the task of helping our employees roll out our first Human Performance Improvement (HPI) program. It was also my first HPI program.
But we didn’t jump in with both feet. We let people do their jobs, and then we sat back and watched. When an issue would arise, we would perform a Cause Analysis (In a subsequent post, I’ll explain why I don’t typically use the term “Root Cause”). Any issues at the time would be fixed, but we would save and analyze the data. Over the course of two years, we began to see trends that would help guide and shape what would become our Human Performance program.
Creating a bunch of rules without reason or direction won’t solve your problems. Rules and procedures must be created with purpose. We have this problem, and we will deploy the following procedures to address it.
One of the issues we had was mis-operations of electrical equipment due to misuse of test switches. Test switches are isolation devices typically used in a substation environment. Employees were closing the wrong switches by mistake while testing equipment. I even heard the phrase “I knew I was on the wrong switch, but couldn’t stop in time.” And it wasn’t just one person, so I knew it passed the Substitution Test (I’ll explain this in a subsequent post). We had an Organizational problem, and we need a tool that would address it.
One Tool fixed this issue. We had to resolve the disconnect that was occurring between the speed at which people were moving and the rate at which their brains were processing the movement (and everything else going on – Situational Awareness). We included “Touch-STAR (Stop, Think, Act, Review)” in our Human Performance Toolbox. By having employees touch the device they wanted to operate, but then Stop prior to taking an action, we gave them an opportunity to catch themselves before escalating a mistake. Note that I didn’t say stop making mistakes. This HP Tool will not prevent someone from inadvertently touching the wrong piece of equipment. We’re Human, and we will make mistakes. Human Performance Tools allow us some breathing room and time to recognize that we made a mistake. This gives us a chance to recognize and correct the mistake before it becomes something bigger.
For more information on trending or to see how we can help, please contact us.